Privacy Policy

Last updated: March 4, 2026

This Privacy Policy describes Our policies and procedures on the collection, use and disclosure of Your information when You use our Service and tells You about Your privacy rights and how the law protects You.

We use Your Personal Data to provide and improve the Service, including connecting You with licensed mortgage brokers and lenders who may assist with your enquiry. By using the Service, You agree to the collection and use of information in accordance with this Privacy Policy.

Interpretation and Definitions

Interpretation

The words of which the initial letter is capitalised have meanings defined under the following conditions. These definitions shall have the same meaning whether they appear in singular or plural.

Definitions

For the purposes of this Privacy Policy:

Company (referred to as either "the Company", "We", "Us" or "Our") refers to Genesys Digital Pty Ltd, trading as Loan Solutions IO.

Website refers to Loan Solutions, accessible via any domain operated by the Company including but not limited to LoanSolutions.io and associated landing pages.

Service refers to the Website and related services including mortgage comparison tools, quizzes, lead matching services and communication with mortgage brokers.

You means the individual accessing or using the Service.

Personal Data means any information that relates to an identified or identifiable individual.

Usage Data refers to data collected automatically from the use of the Service.

Service Provider means any third-party company or individual who processes data on behalf of the Company.

Affiliate means an entity that controls, is controlled by or is under common control with the Company.

Cookies are small files placed on Your device that track usage of a website.

Device means any device capable of accessing the Service including computers, smartphones or tablets.

Country refers to Australia.

Collecting and Using Your Personal Data

Types of Data Collected

Personal Data

While using Our Service, We may ask You to provide certain personally identifiable information including but not limited to:

• First and last name
• Email address
• Phone number
• Residential suburb, city, or postcode
• Property information
• Mortgage or loan information
• Employment and income details
• Financial situation and borrowing needs

This information may be used to connect You with mortgage brokers or financial service providers who may assist with your enquiry.

Usage Data

Usage Data is collected automatically when using the Service.

Usage Data may include:

• IP address
• Browser type and version
• Pages visited
• Time and date of visit
• Time spent on pages
• Device identifiers
• Diagnostic data

When accessing the Service via a mobile device, additional information such as device type, operating system and browser may be collected.

Tracking Technologies and Cookies

We use Cookies and similar tracking technologies to monitor activity on our Service and store certain information.

These may include:

• Cookies
• Pixel tags
• Web beacons
• Analytics scripts

Cookies may be session cookies (deleted when the browser closes) or persistent cookies (remain on the device).

Cookies are used for:

• website functionality
• analytics and performance monitoring
• marketing optimisation
• remembering user preferences

You can disable cookies in your browser settings, though some features of the Service may not function correctly.

How We Use Your Personal Data

The Company may use Personal Data for the following purposes:

To Provide the Service

To operate and maintain the Website and provide mortgage comparison and referral services.

To Connect You with Mortgage Brokers or Lenders

Information You provide may be shared with licensed mortgage brokers, lenders or financial service providers who may contact You regarding mortgage products or refinancing options.

To Contact You

We may contact You via:

• SMS
• phone calls
• email
• messaging services

for the purpose of responding to your enquiry or assisting with your mortgage needs.

Marketing and Communication

We may send updates, offers or information relating to mortgage products or financial services unless You opt out.

Analytics and Improvement

To analyse user behaviour, improve marketing campaigns, and optimise the Service.

Legal Obligations

To comply with applicable laws, regulations, or legal processes.

Sharing Your Personal Data

We may share Your personal information in the following circumstances:

With Mortgage Brokers and Financial Service Providers

Your enquiry may be shared with licensed mortgage brokers, lenders, or financial professionals who may assist with your request.

With Service Providers

We may share information with third-party providers who assist with:

• CRM systems
• analytics platforms
• SMS and communication services
• hosting providers
• automation software

With Affiliates or Business Partners

We may share data with affiliated companies or partners who provide related financial services.

Business Transfers

If the Company is involved in a merger, acquisition or asset sale, Your Personal Data may be transferred.

With Your Consent

We may disclose Your Personal Data for other purposes where You have provided consent.

Retention of Your Personal Data

We retain Personal Data only for as long as necessary for the purposes outlined in this Privacy Policy, including:

• complying with legal obligations
• resolving disputes
• enforcing agreements
• improving services

Usage Data may be retained for analytics purposes for shorter periods unless required for security or legal reasons.

Transfer of Personal Data

Your data may be processed or stored on servers located outside Your state or country.

By submitting information to the Service, You consent to such transfers.

We take reasonable steps to ensure that appropriate safeguards are in place to protect Your data.

Your Rights

You have the right to:

• request access to your personal data
• request correction of inaccurate data
• request deletion of your data
• withdraw consent for marketing communications

To exercise these rights, please contact us using the information below.

Security of Your Personal Data

We take reasonable administrative, technical and physical measures to protect Your Personal Data.

However, no internet transmission or electronic storage system is completely secure and we cannot guarantee absolute security.

Children's Privacy

Our Service is not intended for individuals under the age of 18.

We do not knowingly collect personal information from minors.

If we become aware that a minor has provided Personal Data, we will take steps to remove it.

Links to Third-Party Websites

Our Service may contain links to external websites that are not operated by Us.

We are not responsible for the privacy practices or content of those websites.

We recommend reviewing their privacy policies before submitting any personal information.

Changes to this Privacy Policy

We may update this Privacy Policy periodically.

Any changes will be posted on this page with the updated Last Updated date.

You are encouraged to review this Privacy Policy regularly.

Contact Us

If you have any questions about this Privacy Policy, you can contact us:

Genesys Digital Pty Ltd
Trading as Loan Solutions IO

Website:
https://loansolutions.io

Contact Page:
https://loansolutions.io/contact